Terms & Conditions

Cancellation Policy & Refund Policy:

• Hop-On Hop-Off Shuttle and all tours are non-refundable less than 24 hours before start time.
• Customers will receive a full refund or credit with 24 hours notice of cancellation for all tours.
• Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.
• Contact us by email at info@clarkshawaiitours.com to cancel or inquire about a cancellation.
• No-shows will be charged the full price.

Cookie Policy:
A cookie is a small file that asks permission to be placed on your computer’s hard drive. If/Once you agree, the file is then added and the cookie helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy:

Your privacy is important to us. It is Clarks Hawaii’s policy to respect your privacy regarding any information we may collect from you across our website, https://clarkshawaiitours.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to get in touch by writing to us at info@clarkshawaiitours.com(opens in a new tab).

This policy is effective as of 24 June 2025.